Keep your software up to date and get help when you need it

Fujitsu Support Pack and ServiceContract Software

Fujitsu offers support for Fujitsu and partner branded software products. It includes the diagnosis of software incidents and the provision of temporary solutions and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is performed in a decentralised manner. The availability of and right to receive error corrections, updates and upgrades depends on the lifecycle policy of the respective licensor and is detailed in the software-specific technical appendix of the data sheet.

Fujitsu Support Pack is a product-related service contract with a one-time payment and a fixed contract period of 1 to 8 years. Before the service period expires, the contract can be extended by purchasing a corresponding follow-up Support Pack.

Unless otherwise specified, the Fujitsu ServiceContract can be concluded at any time within the product lifetime applicable to the product up to 12 months before the end of service for this product.