Your data. Your choice.

federchen7

1 year ago

Hello everyone, when I connect my mouse and keyboard via USB, they freeze and freeze all the time. What can I do? It should be possible in terms of performance, shouldn't it? Many thanks for your support.

3 answers

2 years ago

Hello Together The dock is working great with all ports loaded, but I have noticed a problem. Both the HDMI Switch equip 332723 and the Delock Switch 2in-1Out do not work with this dock. When these are connected to the dock, no signal comes through, but when I connect my display directly to the dock it works without any problems. However, when I connect the HDMI switch directly to my Yoga 370, it works without any problems. I have my laptop connected to a display and a TV and want to switch between them as needed. I have connected the dock to the laptop via a USB-C extension cable so that I can continue to use it as a convertible alongside the display. However, when I have the HDMI cable connected to the laptop in addition to the dock, it becomes extremely awkward. What is the problem and (if it can't be fixed) is there a dock with similar connections and price where these switches would work?

philipp_kuebler

3 years ago

Where can I get optional cables (USB-C PD Charger) to charge my laptop via the docking station ?

LahmerPlatto28

3 years ago

Without warranty: Belkin USB 3.1-C/USB-C CABLE (5A/100W) 27.95 CHF

3 years ago

My new i-tec Nano Dock whistles unpleasantly. Does anyone know this problem?

3 years ago

Helpful answer

Addition: the unpleasant whistling gets louder when the laptop is running under battery.

pfsi10

3 years ago

Hello all Is it possible to connect a monitor via HDMI and another monitor via USB-C? Or can monitors only be connected via HDMI and VGA? Thanks and greetings

Stardustone

3 years ago

Connecting screens only works with VGA and HDMI, the USB-C port on the dock is used for charging the notebook.

Stephan_Obrist

4 years ago

I bought this i-tec Nano Dock in the hope that I would have to plug a single connector into the ASUS VivoBook and HDMI monitor, LAN network and UBS devices all at once. Unfortunately, a number of things don't work with this dock. HDMI monitor port is not recognised, USB connected DVD drive breaks during data transfer with message USB interrupted (could not write Windows boot image to DVD) had to connect the device directly to notebook and then it worked. Question, is this dock possibly defective or am I doing something else wrong? ASUS VivoBook Flip 14 TP412, connector is a USB-C 3.1 Gen 1 x 1, monitor is an ASUS 27 inch HD. Monitor works when plugged directly into the notebook HDMI port.

Schnitta

4 years ago

3.2 would probably be better but 3.1 should work. Maybe you are missing drivers or your notebook does not support alternative display port mode via USB-C? The screen works fine for me (VGA and HDMI). I don't use a DVD drive, but I haven't had any USB interruption errors. https://www.asus.com/support/FAQ/1042843/ If that doesn't help, you might want to file a warranty claim.

angiferrara

4 years ago

I connected it to my Lenovo Yoga 900, but the monitor connected to the HDMI goes black for a few seconds every few seconds, as if the contact breaks. Is it not compatible?

4 years ago

Why is the product description not correct? Digitec promises a resolution of 4K with 60Hz. However, the brochure then states: "Resolution: 1 screen - 1x HDMI - up to 4 K/30 Hz. 1 screen - 1x VGA - up to 1080 p/60 Hz 2 screens - 1x HDMI + 1 VGA - up to 2x 1080 p/60 Hz (same picture on both screens)".

4 years ago

Helpful answer

Hello, Thank you for letting us know. We will ask Digitec to fix the error. Regarding the USB-C port and 4K / 60Hz - this is possible, but the docking station and the laptop must both support the DP 1.4 standard - Intel's 11th generation CPU and AMD's 2nd generation Ryzen CPU and newer - both support the DP 1.4 standard. As I wrote earlier, this must also be supported by a docking station - C31NANODOCKVGAPD supports older DP 1.2 - that can offer a maximum resolution of 4K / 30Hz. If you have further questions, please contact our technical support directly: support@itecproduct.com Kind regards i-tec team ------------------------------ Hello, Thank you for letting us know. We will ask Digitec to fix the mistake. Regarding the USB-C port and 4K/60Hz - that is possible but, the docking station and laptop both must support DP 1.4 standard - Intel's 11th Gen CPU and AMD's 2nd Gen Ryzen CPU and newer - both support DP 1.4 standard. As I wrote, also a docking station needs to support it - C31NANODOCKVGAPD supports older DP 1.2 - that is able to provide max 4K/30Hz resolution. If you would like more questions please do not hesitate to contact our technical support directly: support@itecproduct.com Best regards i-tec Team

4 years ago

Hello, HDMI at 75Hertz possible with this dock ? at 1080p Thanks !

4 years ago

Hello, Yes, 75Hz at 1080p should be possible without any problem (as long as the laptop's GPU supports that too). Best Regards and Happy Holidays and New Year i-tec Team

Liroi_86

4 years ago

Hello all I am not sure if I understand the product description correctly. I have a 13" laptop and would like to connect my external screen, among other things. Can I now work on two screens with this docking station? For example, external screen is 1 and laptop screen is 2? Or is only mirroring possible? Many thanks for your help.

Schnitta

4 years ago

Helpful answer

That is possible. Only if you connect two screens to the docking station will they be mirrored (one below the other, so you would have laptop, and the two mirrored screens) :)

djaccard

4 years ago

Is the power supply cable included?

4 years ago

Hello, No, a power adapter is not included. Many modern laptops are already equipped with a USB-C charger that can be used with this docking station. But if your laptop We have several USB-C chargers that can be used with this docking station. You can either check our website: https://i-tec.cz/fr/devanture/?catg=chargeurs-et-batteries Or you can search for the following models in Digitec: CHARGER-C60WT; CHARGER-C60WPLUS; CHARGER-C77W; CHARGER80W or CHARGER-C112W Best regards The i-tec team -------------------- Hello, No, a power adapter is not supplied. Many modern laptops are already packed with a USB-C charger that can be used with this docking station. But if your laptop We have several USB-C chargers that can be used with this docking station. You can either check our website: https://i-tec.cz/fr/devanture/?catg=chargeurs-et-batteries Or you can look for the following models her in Digitec: CHARGER-C60WT; CHARGER-C60WPLUS; CHARGER-C77W; CHARGER80W or CHARGER-C112W Best regards i-tec Team

samuel.knoepfli

4 years ago

Hello together I ordered the adapter because I want to charge my Mac Book Air 2020 notebook with 2 x USBC at the same time and use it with 2 external Apple displays at the same time. Both screens on USBC work perfectly, but my MAC Book Air is then no longer charged. Unfortunately, the screen connected via the i-tec is no longer recognised and remains black. Should this not be possible with this adapter? THANKS

Schnitta

4 years ago

Are you trying to connect your display to the docking station via the USB-C port? This does NOT support display mode. You are also connecting the displays via the Thunderbolt 3 protocol, which this dock does not support. You need a Thunderbolt 3 dock that can daisy-chain (passes Thunderbolt through a port). You can use the following, for example: i-tec Thunderbolt 3 Dual 4K Dock 60W (HDMI, 60W, Thunderbolt, USB A) (In some cases, a German power cable may be attached, in which case simply write to Digitec Support and one will be sent to you). As you can see, such docking stations are considerably more expensive. But pretty much the cheapest reasonable one I found on Digitec :/ If you're looking for one yourself, make sure it has a Thunderbolt 3 input and a Thunderbolt 3 output + power input. The linked docking station also only charges with 60 watts for a Macbook Air, but it's more critical for a MacBook Pro.

Thomy67

4 years ago

Hello all How long is the connection cable, I am looking for a hub for my Surface Pro 7. The thing should be on the table when in use and not hanging from the cable. Can anyone give me any information on this?

4 years ago

Hello, The cable is 20cm long. If the you have more questions, please let me know. Or you can contact our Technical support directly. Our e-mail address is support@itecproduct.com Best Regards i-tec Team

raphi0816

5 years ago

Do I understand this correctly: Can I connect my laptop's charger somewhere on the docking and then my laptop charges when I connect it via the integrated USB-C cable?