Can you please tell me if these headphones can be used for work calls so that not only do I not hear external noise, but also so that people who are communicating with me do not hear the noise in the background?

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Accepted Answer

Yes and no. The headphones are not designed for this, although they do work in louder environments, as the range of the microphone is very limited.
I switched back to Jabra for the office because I found the Sony too closed when speaking.

Answer

Hi,

Thank you for your question.
The WH-1000XM5 support the Sidetone function, In that case ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
You can also check everything you need for making a call here: https://cutt.ly/leeyvoto, (Copy and paste the link in your browser).

You can check full specs from this link: https://cutt.ly/WeeyhJA5, (Copy and paste the link in your browser).

Sony support UK

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Question about WH-1000XM5 - 678044

Can you please tell me if these headphones can be used for work calls so that not only do I not hear external noise, but also so that people who are communicating with me do not hear the noise in the background?