EUR248,06
Sennheiser Momentum 3
ANC, 7 h, Wireless
Question about Sennheiser Momentum 3
Hello fellow Sennheiser customers. The handsets on my TW3 are no longer charging. The right handset recently ran out of charge when I was using it outside and I connected the handset and base station to the cable as usual. Status now: The base station is at 100%, the left handset 10% with flash symbol and the right 10% without flash symbol. Base station flashes orange slowly when both handsets are in and is green when no handsets are in. And this state after several days on different sockets, charging cables and power banks. Firmware is up to date: 2.4.22 Sennheiser instructions say: if charging does not work: reset handset. I have tried: does not work. Neither with touch, nor via the app. Instructions say: if resetting does not work: charge handset. How, without resetting? Does anyone know a workaround? Or should I exchange it (for the second time)? Have a nice WE Claas
Helpful answer
Same here. Exactly the same problem. Will send them in a 2nd time. The 1st time, one of the headphones was much quieter. Finally received a replacement after 2 months. These have now worked for 8 months until the reported problem occurred. The 2nd replacement is also within the 24-month warranty period. I'm curious to see how Sennheiser will handle this when the 3rd pair of headphones give up the ghost 2 years after purchase. Then I will definitely switch to another product.
Hi, I've already had two of them, just send them in and you'll get new ones if the warranty hasn't expired yet, there's nothing you can do about it, it's probably a known problem with the TW3, I hope the problem has been fixed with the new TW4.