Hello!
The headset no longer shuts off when I remove it, nor does it switch off after a certain length of time without use. I've deactivated these options once and even after reactivating them in the app, they don't reset.
I also tried uninstalling the application but it didn't work.
Have you had a similar experience? Or a solution?

Question

Hello! 
The headset no longer shuts off when I remove it, nor does it switch off after a certain length of time without use. I've deactivated these options once and even after reactivating them in the app, they don't reset.
I also tried uninstalling the application but it didn't work. 
Have you had a similar experience? Or a solution?

Accepted Answer

Yes, exactly. I noticed that too.

Answer

Hello,

We're sorry for the inconvenience. We advise you to:
1. Install the latest version of the software
2. Uninstall and reinstall the application
3. Reset and initialise the headset:

https://cutt.ly/TrqmWjpZ
https://cutt.ly/RrqmW3m3

Also, if you need any further help, please don't hesitate to contact us using the details here :

https://cutt.ly/8e7hg5HY (Please copy and paste the link into your browser)

Sony Support UK

Your data. Your choice.

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