I have just received this product. I can charge it fully (blue lights), but the next day when I want to charge one of my devices, the powerbank has no battery left. It's as if it doesn't keep the charge it accumulated the day before. Is there a solution?

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If the order is recent, we invite you to take advantage of the DOA (Dead On Arrival) period by contacting customer service via https://helpcenter.galaxus.ch/hc/fr/requests/new so that our staff can offer you a solution as soon as possible.

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Question about Elzle Solar PowerBank

I have just received this product. I can charge it fully (blue lights), but the next day when I want to charge one of my devices, the powerbank has no battery left. It's as if it doesn't keep the charge it accumulated the day before. Is there a solution?