Product purchased "used, 24 months warranty".
Did not work when first used.
Product returned to Digitec, who returned it to the manufacturer, resulting in a 2 to 4 week delay, I find this unsatisfactory.
I think this product is unreliable and should be withdrawn from sale. What do you think?

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We are sorry that you are experiencing problems with an item you purchased from us.
If you haven't already done so, please don't hesitate to contact customer service so that our staff can offer you a solution: https://helpcenter.digitec.ch/hc/fr/requests/new

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Question about i-tec USB 3.0 / USB-C Dual 4K Dock

Product purchased "used, 24 months warranty". Did not work when first used. Product returned to Digitec, who returned it to the manufacturer, resulting in a 2 to 4 week delay, I find this unsatisfactory. I think this product is unreliable and should be withdrawn from sale. What do you think?