If you grind by the gram, you have probably touched the portafilter or it has slipped, in which case the grinding process stops because the scale detects too great a fluctuation.

Unfortunately, we do not have any Baratza accessories in our range, it is best to contact the manufacturer directly with your request.

I'll say it again: the discs are not usually included when you buy a machine. I got mine from Baratza (support online, they were very helpful). Cleaning the machine really thoroughly usually already helps to produce finer grinds (again). See also https://www.youtube.com/watch?v=0X0HQwplAAo

Here for example: https://www.kafischmitte.ch/shop/kaffeem%C3%BChlen/

I have unfortunately installed both

Correct and it is a container made of plastic. Captain plastic is fantastic - unfortunately.

Ask e.g. espressoworld.ch in Murten

We are not technicians, if you have a problem with your device, please send it in for repair or contact the brand's support.

It is best to contact the customer service department at https://helpcenter.galaxus.ch/hc/de/requests/new directly. Your request can then be examined individually.

Schuko, but with C13 (detachable) on the other side.