It is 5 in the morning, my wife is trying to calm down our screaming baby and I am really angry at Galaxus and Philips right now. We use this Philips Humidifier about more than 2 years and I can assure you we were so happy with this humidifier so far it has done a really good job . Nevertheless since Philips changed production process of the Filters it has become useless. After 2-4 Weeks of usage the device doesn't work no more, it seems that the new filters don't absorb water anymore after a short time of usage. E.g. I started the device 7 hours ago, it is running at the highest rate but the water tank is still almost full. The humidity is not only low also is dust raised and spread out in the room because the device is basically a ventilator if the humidifying process is not working and I and my family suffer because of dry nose and stinging eyes. We bought theses Filters, I checked, its supposed to be the correct ones. https://www.galaxus.ch/de/s2/product/philips-filtermatte-fuer-luftbefeuchter-luftbefeuchter-zubehoer-12103085 The old ones that worked fine can't be found nomore. On Philips webside it says, these won't be produced anymore. So what are you suggesting to do? Change the Filters every 3-4 weeks? I would appreciate it a lot if you confronted Philips with this. (Please don't let them try to convince me that our device was broke, it's not, it works fine besides the absorption process.)

Can the unit also be used without a filter?

According to Galaxus, the correct filter is the FY2401/10 humidifying filter. But I can't find it in the range. Which replacement filter should I buy now?

Do filters contain PFAS?

How do you clean the appliance above, it is full of dust.

Where is the integrated hygrometer which is supposed to display the humidity????

Which is the appropriate replacement filter for this model?

What is the difference between the Phillips 2000 series humidifiers HU4811/10 (38sqm) and HU4803/01 (25sqm)? Why is the HU4811/10 for 38 square metres cheaper than the HU4803/01 for 25 square metres? What can the HU4803/01 for 25 square metres do better or additionally?

Does this have a timer option or the ability to schedule the operation? Thank you!

How much of a puddle does the humidifier make after a certain time? For example, my previous Beurer humidifier always led to a puddle of water on the floor after 30min of operation.

Which one do we get? With button or touch screen? There are two examples in the photos

colour?

How often do you have to change the filter? And which filters are the right ones?

What energy class does this model have?

Is the filter included in the scope of delivery? (The filter mat is not the same as the filter) Thank you!

Which replacement filter fits the 4811/10? Not found anywhere quickly. Thank you!

How often do the filters need to be changed ? Respectively new ones have to be bought ?

why is the 25m2 more expensive than the 35m2 ? it would make sense if the fpr the larger space was more expensive? is there a reason?

Does this model have a hygrostat? So can I set the desired humidity and then the unit switches off automatically?

what happens if i leave the unit running at a high level overnight?

I have a question regarding legionella "The pathogens occur naturally in almost all aqueous and humid environments. They can multiply particularly well in water systems in which the water is not constantly renewed and the temperature ranges between 25 °C and 45 °C". What is the issue with this humidifier?

Hello, What is the best way to clean the filter mat? Ok in washing machine (e.g. 20 degrees with gentle cycle?)

Can we use essential oils with this device?

Is the HU8414 also available in white? With the same functions.

Can you also have it in white

Is a filter included in the delivery or does it have to be ordered? Somehow it doesn't say :(

Where can I buy the filters?

I have a question! I bought this item some months ago, and I don’t remember if the filter has to rotate!

Hello According to the operating instructions, this appliance should be cleaned once a week for reasons of hygiene. I can understand this perfectly. However, according to the operating instructions, this cleaning is only done by rinsing with normal water. I cannot really understand this. Because this cannot prevent germs. So my question is: How do you clean the dark grey paper filter?

Does the unit have to run with a hygrostat or can you also set it to just keep running? I can't sleep if the unit keeps switching on and off.