Shipping
Delivery
Free delivery throughout Germany
We deliver orders over 30 € free of charge to addresses to addresses in Germany. Items in stock at our own warehouse are handled by DHL. Orders from third-party suppliers or one of our merchant partners may be handled by other delivery companies.
For orders under 30 € we charge shipping costs of 3 €.
Why do we charge these costs?
Because the logistical expenses for small orders are comparatively high. By offsetting the shipping costs for small orders, our customers continue to benefit from lower prices for inexpensive products.
Here’s an example: if a customer’s ordered a ballpoint pen for 1,70 €, the shipping costs and other expenses would exceed our margin many times over. Without adding shipping costs, we’d have to put up the price of the pen.
Order by 1 p.m. today, receive your delivery tomorrow
The following applies to all products in stock at our warehouse: All orders made by 1 p.m. (Monday to Friday) are shipped on the same day and are generally (~85%) delivered to the delivery address the next workday (including Saturday). Each product features real-time information on availability.
Free Saturday delivery
All orders made by 1 p.m. Friday are delivered on Saturday – if the desired product is in stock at our logistics centre. Each product features real-time information on availability. General cargo deliveries (larger than parcel post) are excluded from this service.
Pallets and bulky items over 31.5 kg
Particularly heavy items sent from our own warehouse are delivered by a haulage company directly to the point of use. The haulage company will call you beforehand to arrange a suitable delivery time. If they can’t get hold of you by phone, you’ll get an e-mail asking you to contact them.
For deliveries by direct suppliers or marketplace dealers, delivery is usually made to the kerbside.
International delivery
Galaxus.de is the German subsidiary of the largest Swiss online store, Digitec Galaxus AG, and ships to addresses in Germany.
Galaxus.at is the Austrian version of the German subsidiary of Digitec Galaxus AG and ships to addresses in Austria.
On our online shops digitec.ch and galaxus.ch, you can have orders delivered to private or company addresses in Switzerland and Liechtenstein.
Unfortunately, we don’t ship to any other countries at this point. Should this change in the future, we’ll be sure to publish a big announcement.
Transport damage
We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.
You can register the case directly here or contact us quickly and easily via our Galaxus Assistant (see menu item "Report a defective product"). The following information is required:
- Order number of your order
- A short description of the damage
- Photos of the damage and the packaging
Once we’ve received your message, we’ll review the case and let you know the next steps as soon as possible.
Collection from a DHL Packstation
Products which are shipped directly from our warehouse and which aren’t large appliances can also be delivered to a DHL Packstation of your choice.
Here you can register for pickup at DHL Packstations and find more information.
You can create a new address when you place your order and enter the desired packing station. To do this, you have the option to show additional fields under the street and house number so that you can enter all the information.
You enter your postal number in the "For the attention of" field, and the number of the packing station as the street. This option is only available when creating and editing new addresses in an existing customer account or new orders and is not yet available when registering as a new customer.