Join our merchant programme
created on 6.1.2023
Our attractive merchant programme is a chance to tap into a new sales channel and sell your products under your own name on Galaxus.
Galaxus – the ambitious player on the European market
Galaxus Deutschland GmbH has been operating as an online department store throughout Europe since 1 November 2018. With online shops in Germany, Austria, Italy, France, Belgium and the Netherlands, Galaxus generated sales of 286 million euros in 2023. The company registers a total of over 6 million visits (traffic) to these shops every month and has more than 1 million active customers.
Galaxus is more than an online shop. It’s also an active community and a magazine. The editorial team at Galaxus is independent, tests products with a critical eye and is honest about the result – good or not.
Galaxus Deutschland GmbH is the subsidiary of Digitec Galaxus AG – the largest online retailer in Switzerland with more than CHF 2.8 billion in sales in 2023 (converted at the average monthly rate for January 2024).
How the merchant programme works
The sales agreement is concluded directly between you as a merchant and the end customer. Incoming customer orders are forwarded to you – you send the ordered products directly to the customers. Galaxus acts as facilitator within the scope of the merchant programme. We manage your product data, your orders and the entire payment process.
Advantages
Being presented with your own name and brand but fully integrated into our existing online shop means you become part of one of the most exciting e-commerce projects in Germany and benefit from our enormous growth potential.
We offer more than classic marketplace features:
Marketing
Although all merchants appear with their own name and brand, you have the chance to benefit from Galaxus’s marketing services. We make it possible to automatically place your products in our personalised newsletter and for our marketing or product management teams to use your products in any marketing activities or campaigns – even if we don’t sell the product ourselves, but via you as a merchant.
Payment methods
Our range of easy and secure payment methods are also offered for any orders made within the merchant programme (see payment methods).
Customer service
The Galaxus customer service is also available to customers who order products from merchants via our online shop. Customer service is the first port of call for questions about products, deliveries, invoices, payment modalities and so on.
Returns process
End customers who are not satisfied with a product they purchased through the merchant programme may also use the easy and comfortable Galaxus returns process (see returns, repair and support). This allows customers to directly return goods without much effort or hassle to you, the merchant. Please find more information in our Help Centre.
Professional product management
The Galaxus online shop is by no means a messy collection of goods. We enter and maintain all products in a neat, tidy and user-friendly way. In addition, our professional product management team ensures the presentation of your products is adequate and of high quality. Although we don’t actively take part in designing your product range, we are happy to offer you a personal contact person who gives you feedback on potential weaknesses and areas of improvement.
Fees related to our merchant programme
There are no base fees or initial costs for merchants, Only variable fees as so-called sales commission on sold products are charged. Therefore, charges are only incurred if you sell products. The sales commission is a fee on a percentage basis. The following table gives you an overview:
The detailed fees on product type level and a general overview on the topic of fees can be found here.
Technical integration
The selective merchant programme offered by Galaxus is addressed to professional retailers with a solid and well-established IT infrastructure (online shop or Enterprise Resource Planning system). Setting up a technical integration through an interface is a basic requirement for a successful cooperation, as manual data collection is not an option. There are different levels of automation available when setting up an integration interface. Complete automation allows for a fully automatic transfer of product, order and returns data.
Partial automation (automated transfer of product data only)
Within the scope of partial automation, merchants export their current product data (sales range) as a CSV file from their online shop or ERP (Enterprise Resource Planning) system to Galaxus’s FTP server. This is how the specific sales range, prices and stock levels displayed in our online shop are kept up to date. Merchants can view and edit orders manually in Galaxus’ so-called merchant portal (CMI). Status responses as, for instance, «in stock», «delayed» etc. as well as delivery notifications are entered manually via the merchant portal.
Complete automation (automated transfer of product and order data)
Complete automation allows merchants to connect their online shop or ERP system directly to Galaxus, requiring no manual work to update data. In addition to the daily export of product data (as with partial integration), you can additionally import and process orders made on Galaxus directly in your system. The completion of orders or other order updates are entered in your system and sent to us via an XML file.
Galaxus Deutschland GmbH works closely with the following systems, feed engines and middleware:
Plug-ins for webshops
Middleware and feed engines
In addition to the partners mentioned above, there are numerous other technical integration options. Find more details on technical integration here.
Participation and further details
We don’t open our online shop to just anyone but only to selected merchants whose philosophy, image and quality standards match those of Galaxus. Please express your interest in joining our merchant programme by filling out the registration form.
Find more information on our merchant programme here. For further questions, please contact start@galaxus.de.
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