Return Policy

 

30-day right of return

• 30 days for Galaxus products
• 30 days for third-party seller products

Our return periods apply from the date of dispatch or date of collection. When returning an item, the stamp date or the date on which it was personally returned applies.

Free returns

You can return products in their original condition simply by registering them in your customer account online.

1. Log in and go to «Orders».
2. Find the product and click on «Register return».
3. Select reason for return
4. Register return
5. Stick the return label on the parcel

Alternatively you can also register a return here.

Which products can’t be returned?

1. Damaged products, excluding those damaged in transportation
2. Products that aren’t in their original packaging
3. Missing accessories
4. Electronic software licenses (ESD), software with broken seal
5. Foodstuff
6. Underwear and socks
7. Clothing and shoes if
   1. there are signs of use
   2. they’ve been worn more than in a usual fitting situation in a shop
   3. original labels have been removed
8. Electric cars
9. Unsealed products from the following product groups:
   1. Consumables (toner, filters, ink cartridges, etc.)
   2. Health and hygiene products (headphones, razors, toothbrushes, etc.)
10. Child car seats
11. Books, DVDs
12. Products used for preparing or storing food (blenders, pans, Tupperware, etc.)

Legal details

Your statutory cancellation right remains unaffected by our guidelines.